REFUND POLICY
✕1. No Refund Policy
All sales of digital products are final.
Due to the nature of our products as downloadable digital goods, we do not offer refunds, exchanges, or cancellations once a purchase is made and the download link has been provided. This is the industry standard for digital items. Please ensure you are purchasing the correct item and license type.
2. Try Before You Buy
To ensure the asset meets your requirements before spending your money, we strongly encourage all customers to:
- Carefully read the product description, specifications, and required software for each item.
- Download and test the Free/Demo version of the asset (available in our Freebies section) before committing to a full commercial purchase.
3. Technical Issues or Corrupt Files
While we do not issue refunds, we fully guarantee the quality of our files. If you experience genuine technical issues such as:
- The downloaded file is corrupt, broken, or cannot be extracted/opened.
- There is an inherent bug or major error in the source file provided by us.
Please contact our technical support within 7 days of purchase. We will promptly assist you in resolving the issue or provide a functioning replacement file. Note: We will not issue a refund for files that are functioning correctly but you simply lack the knowledge to use them.
Need support for your purchase?
Please contact us at support@pengedarseni.com